Refund policy

Floral Orders – Cancellation Policy

All our floral arrangements are handcrafted specifically for each order.

Cancellation Window

Customers may cancel an order and request a full refund provided the cancellation request is received at least 72 hours before the scheduled delivery date.

Cancellations Within 72 Hours

Orders canceled less than 72 hours before the scheduled delivery date are not eligible for cancellation or a refund once production or preparation has begun, except where required by applicable law.

Custom and Perishable Products

Due to the personalized nature of our arrangements and the use of fresh flowers and perishable materials, orders that have entered production cannot be canceled or refunded except where required by applicable law.

Changes to Orders

Requests to change the design, delivery address, recipient, or delivery time must be submitted as early as possible and are subject to availability and approval.

How to Request a Cancellation

All cancellation requests must be submitted in writing to Brickell Flower Lane through our official business email contact@brickellflowerlane.com . The time the written request is received determines whether it meets the 72-hour cancellation deadline.